The use of this site is governed by the policies, terms and conditions set forth below . Please read them carefully. Your use of this site indicates your acceptance of these terms and conditions. Your placement of an order indicates your acceptance of these terms and conditions. Your submittal of any purchase order to www.kasaba.com.au indicates acceptance of these terms and conditions. These terms and conditions shall supercede any subsequent terms or conditions included with any purchase order, whether or not such terms or conditions are signed by www.kasaba.com.au reserves the right to make changes to this site and these terms and conditions at any time.

Delivery

The delivery times provided by www.kasaba.com.au are estimates only. www.kasaba.com.au will not be held accountable for late deliveries or loss or damage relating to late deliveries.
Please ensure you enter the correct delivery address www.kasaba.com.au cannot be held responsible for incorrectly entered delivery addresses.

Acceptance of the Goods

The buyer is responsible for inspecting the goods for fault and notifying us within 7 days of receiving the goods should there be a fault.
Please note that all Kasaba towels are all hand loomed so there maybe some small imperfections.

Change of Address

www.kasaba.com.au cannot be held responsible for an incorrect address being entered on your order. Address Confirmation is given on the review & buy page in the checkout section of the site. If this is not noticed until after your order is finalised, please contact Customer Service immediately.

We will attempt to update any incorrect order details, however due to the fast turnaround of our warehouse, some orders cannot be adjusted. In the case that your order is processed and cannot be updated, please refer to our returns and exchange section for more information.

Order cancellations

If notified before goods have been dispatched, Kasaba can accommodate order cancellations. If items have been already shipped, the customer may return the items when they receive them at their own cost.

Returns & exchanges

We will refund when:

The item/s is/are in saleable condition, in their original packaging.
The items have not been used, damaged or washed.
You notify us for a refund/exchange within 7 (seven) days of receipt
The original invoice as proof of purchase must be provided
The item/s are faulty (unless caused by you)
Your items received are different to the goods you have ordered
We do not refund original shipping fees
We do not refund sale goods unless deemed faulty (all Kasaba Towels are hand loomed so there maybe some small imperfections; this is not deemed “faulty”)

Return postage is at the customer’s expense if it is a “change of mind” return and new postage will be charged if re-ordering.

We recommend sending returns via registered post as we do not accept responsibility for lost items.

Copyright and Trademark Notice

Material on this site is all the copyright of the Owner , Kasaba or the Service Provider and the copying or use of this information is not permitted unless prior written permission is received from the site owner.

This website and its content is copyright of Kasaba, P.O Box 3226 Merewether NSW 2291

Trademarks

All trademarks, logos, images, product and company names displayed or referred to on this website are the property of their respective owners. Nothing on this website grants you any licence or right to use, alter or remove such material.

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